Chief Operating Officer (COO)


William Way LGBT Community Center is based in Philadelphia, PA and serves the LGBTQ and allied communities of the region with arts and culture, empowerment, and community connection programs. The Center has been growing steadily and is now seeking to dramatically accelerate growth. The Center is seeking a mission-focused, seasoned, strategic, and process-minded leader with experience scaling an organization, leading an executive management team, and developing a performance culture among a group of diverse, talented individuals. The COO will be responsible for carefully and effectively managing William Way's finances and operations, ensuring that infrastructure and systems are sufficient to keep up with the organization's growth. The COO must be a leader who is able to help others at the Center deliver measurable, cost-effective results that make the vision a reality. Importantly, the successful COO will have the skills, sensitivity, and personal confidence to tap into the power that each member of the team brings to this mission. While it is essential that the COO bring efficient and effective systems to increase the productivity of the organization, is it also critical that the team retain the creative spark that drives the William Way mission.


Reporting to the Executive Director of the WWCC, the COO will lead all internal operations and will have the following responsibilities:

  • Working in partnership with the Executive Director, manage the Center’s strategic planning and implement new processes and approaches to achieve it

  • Serve as an internal leader of the organization

  • Present operating reports to the board of directors on a monthly basis; maintain board onboarding materials

  • Coordinate the annual operations plan and budget

  • Lead the performance management process that measures and evaluates progress against goals for the organization

  • Provide for all staff a strong day-to-day leadership presence; and support an open-door policy among all staff

  • Lead and manage the organization’s Management Team, who have the following responsibilities:


  • Increase rental income

  • Track rental receivables

  • Insure that building repairs and maintenance are managed

Strategic Planning

  • Identify growth opportunities and priorities


  • Communicate the WWCC message internally and externally


  • Increase key impact measurements

  • Ensure that all programs are operating under program budgets

  • Develop curriculum, tools, and training that meet cost guidelines

Finance, Technology, and Human Resources

  • Produce and implement a Balanced Scorecard metric throughout the organization

  • Cultivate the values of William Way within the organization

  • Instill a human capital development and “coaching” culture within William Way; upgrade human resources functions including: training, development, compensation and benefits, employee relations, performance evaluation and recruiting

  • Support an accounting system that provides the organization with quick access to financial information and enables strategic budgeting

  • Analyze the current technology infrastructure and scope out the next level of information technology and financial systems that support the growth of specific programs and the organization overall.

  • Work with Salesforce consultant to take our Salesforce implementation to the next level

Fundraising—function reports to ED; dotted-line reporting to COO on:

  • Budgeting

  • Development and implementation of systems for reporting, measurement and supporting local revenue generation

  • Administrative aspects including proposal preparation and grant writing

  • Work with the board of directors: present to the board at monthly meetings and serve where appropriate on several board committees

  • Work with Development Director to build local fund raising

  • Work with Development Director to insure generation of sufficient revenue to cover local costs


  • As a prerequisite, the successful candidate must believe in the core values of William Way and be driven by the mission. The candidate should demonstrate a passion for breaking new ground to lead the organization to its next level. Beyond that, we are seeking a candidate who has proven experience in scaling a non-profit organization and a demonstrated ability to both lead and build the capabilities of a driven, bright, diverse team.

  • The successful candidate will have had at least five years management experience with a for-profit or non-profit organization. As noted, this is an organization driven by the values of its people, so experience in managing a “values-driven” organization will be highly prized.

  • Experienced nonprofit executive with proven ability to offer strong management and oversight across all financial and operational areas

  • Extensive experience with budgeting and audit review.

  • Demonstrated track record of successful team leadership and supervision

  • Ability to quickly establish a positive, effective working relationship with the Executive Director, senior staff colleagues, Board members, and pertinent stakeholders

  • Strong organizational and administrative capabilities with excellent written and verbal communication skills

  • Essential: comfort working in an LGBT environment and LGBT cultural competency

Additional requirements include:

  • Results-proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen including successful P&L management; the ability to balance the delivery of programs against the realities of a budget; and problem solving, project management, and creative resourcefulness

  • Strategic Vision and Agility-ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan

  • Capacity Building—ability to effectively build organization and staff capacity, developing a top-notch workforce and the processes that ensure the organization runs smoothly

  • Leadership and Organization-exceptional capacity for managing and leading people; a team builder who has experience in scaling up organizations; ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower top-notch leaders from the bottom up, lead from the top down, cultivate entrepreneurship, and learn the strengths and weaknesses of the team so as to put people in a position to succeed

  • Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary

  • General Management—thorough understanding of finance, systems, and HR; broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, human resources, and marketing

  • Solid educational background—undergraduate degree required


Salary is in the $70,000-80,000 range, and is negotiable. Note: Initial probationary period is three months. Benefits including health benefits as per employee handbook begin on the first day of work.


Please submit resume and cover letter to: Sandra Thompson, Interim COO, via email to

We expect to fill the position by October 1, 2019. Application deadline is September 6, 2019.

William Way LGBT Community Center is an EEO, Affirmative Action, LGBTQ, and people living with HIV/AIDS and protected veterans institution.